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Privacy Policy
Privacy Policy
Effective Date: 1/6/25
Last Updated: 1/6/25
1. Who We Are
1. Who We Are
Penny Lane Home Services ("we", "us", "our") provides handyman services across Liverpool. We are committed to protecting your personal data and respecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our website: www.pennylanehomeservices.co.uk
Contact email: pennylanehomeservices@gmail.com
2. What Personal Data We Collect
2. What Personal Data We Collect
We may collect and process the following personal data:
Identity Data: Name, title
Contact Data: Address, email, phone number
Service Data: Details about requested or completed handyman jobs
Technical Data: IP address, browser type, device information
Usage Data: Pages visited, referral URLs, time spent on our website
Payment Data: Billing information (via secure third-party payment processors)
3. How We Use Your Information
3. How We Use Your Information
We use your data for:
Responding to inquiries and providing quotes
Delivering our services and managing appointments
Processing payments and invoices
Communicating with you (job updates, service feedback, etc.)
Improving our website and services
Complying with legal obligations
We will only use your personal data where the law allows us to. Common lawful bases include contract, legal obligation, and legitimate interests.
4. Sharing Your Information
4. Sharing Your Information
We may share your data with trusted third parties, including:
Payment processors (e.g. PayPal)
Website hosting and email service providers
Scheduling or CRM tools
Legal or regulatory authorities, if required
All third parties are required to respect your privacy and comply with data protection laws.
5. How Long We Keep Your Data
5. How Long We Keep Your Data
We retain personal data only as long as necessary for the purposes it was collected. This usually means:
Up to 6 years for financial and legal records
Shorter periods for enquiry or marketing data, unless you opt in to stay in touch
6. Your Data Protection Rights
6. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to processing or request restriction
Withdraw consent (if we rely on it)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, please contact us at: pennylanehomeservices@gmail.com
7. Cookies and Tracking
7. Cookies and Tracking
Our website uses cookies for functionality and analytics. You can manage cookies through your browser settings or via our website's cookie banner.
8. Third-Party Websites
8. Third-Party Websites
Our website may link to external sites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.
9. Changes to This Policy
9. Changes to This Policy
We may update this Privacy Policy from time to time. Please check this page regularly. We will notify you of significant changes.
10. Contact Us
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Penny Lane Home Services
0151-735 0995
pennylanehomeservices@gmail.com
If you're not satisfied with our response, you can contact the ICO: https://ico.org.uk/make-a-complaint/
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